CONFLUENT PLATFORM
PagerDuty opens an incident when it receives a webhook or an email to the designated PagerDuty integration address.
The email notification from PagerDuty contains:
PagerDuty alert example email
Control Center alerts can send email alerts to a PagerDuty account in the following ways:
If you are planning on or already using PagerDuty webhook notifications, it is simple to send email notifications. Setting up an SMTP email configuration in Control Center properties files is not necessary in this scenario. Email notification does not need to be enabled in control.center.properties files because you are using the PagerDuty email integration in conjunction with webhook notifications.
control.center.properties
The webhook notification from Control Center to PagerDuty creates an incident but does not send email notification.
Follow these steps to be notified through email that an alert has been triggered through the webhook notification.
PagerDuty opens an incident when it receives an email sent from Control Center to the designated PagerDuty integration address. In this scenario, you must configure your SMTP mail server and Control Center email settings. Follow this procedure if you do not use the Control Center PagerDuty webhook notification.
To test SMTP email alerts to PagerDuty:
Depending on the trigger condition, it can take some time for a trigger event to fire. To trigger test alerts with history in Control Center right away:
Set up a topic trigger on the pageviews topic created using the Quick Start guides. Set the Bytes in metric to greater than 0 (zero).
pageviews
Create a corresponding action that sends a notification at a frequency of once per minute.
After you have generated and tested some alerts, you can pause, disable, edit, or delete your test triggers and actions.
PagerDuty considerations:
SMTP considerations: